All-Access Pass - Frequently Asked Questions

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What is All-Access Pass?

All-Access Pass gives you access to all of MasterClass. You’ll be able to enroll in any MasterClass and access lessons from the very best.

 

How can I get All-Access Pass?

To get the All-Access Pass, please visit the class page of a course you’d like to purchase and select "All-Access Pass" located underneath "Choose your edition". If you are not a current student signed into an account, you will be asked to create an account via Facebook or continue with an email address. 

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If you are already enrolled in a class, you can learn more about pricing by visiting the class page of a course you’d like to purchase or you can visit https://www.masterclass.com/all-access-pass.

  

Will I get access to all classes that are released after I subscribe to All-Access Pass?

Yes! You will get access to all available classes and new classes that are released after you purchase All-Access Pass.

 

Will I get automatically charged?

You will be charged on the date of your initial subscription, and then automatically charged annually for your All-Access Pass at the then-current annual rate until you cancel (no refunds issued for partial subscription periods).

 

Do I get a discount on All-Access Pass if I’m already enrolled in classes?

We want to make sure all our existing students get to try out All-Access Pass. That's why we're having past purchases go towards your first year of All-Access Pass. You should see this reflected when you see the All-Access Pass option. If you have any additional questions, feel free to reach out to our support team at support@masterclass.com or submit a request here.

 

Is there a limit to how many classes I can access with All-Access Pass?

No! With All-Access Pass, you’ll have access to all lessons until you cancel.

 

Is there a limit to how many times I can watch a class?

You can watch class video lessons as many times as you'd like as long as your All-Access Pass subscription is active.

 

Can I still access classes that I purchased individually? 

You’ll continue to have unlimited access to every class you had purchased individually. See our Terms of Service for more information.

 

Can I cancel automatic renewal of my All-Access Pass?

Yes! Once you've signed up for the All-Access Pass, please reach out to our Student Support team by submitting a request here. Our team will then cancel the automatic renewal of your All-Access Pass.

 

When does my All-Access Pass expire?

Your All-Access Pass will expire when you cancel.

*Note that if your All-Access Pass was gifted to you it will expire one year from the date that you redeemed your gift.

 

How can I renew my subscription to All-Access Pass?

You don’t have to do a thing! Your annual pass is set to automatically renew.

If you’d like to cancel the automatic renewal of your subscription, please email our support team at support@masterclass.com or submit a request here and they'll be able to assist you.

 

How do I cancel my All-Access Pass?

Yes. To cancel your All-Access Pass, please email us at support@masterclass.com or submit a request here and we’ll be able to help you out.

 

I have All-Access Pass, how do I join new classes?

To enroll in more classes with All-Access Pass, you need to make sure you’re logged into your account and then go to the class enrollment page for the class you want to enroll in. Click “Take the Class” to enroll. You can find the enrollment pages by clicking on the instructor tiles from masterclass.com

 

I have All-Access Pass, but how do I cancel enrollment in a specific class?

If you’d like to cancel enrollment in a specific class, while keeping your All-Access Pass, please contact our support team at support@masterclass.com or submit a request here. You can also edit your email settings so you no longer receive any emails related to that class. You can read how to do that here.

 

Does my year of access with All-Access Pass start on my purchase date, or when I enroll in a class?

Your access to All-Access Pass begins on the date you subscribe to All-Access Pass.

*If you’ve purchased All-Access Pass as a gift for someone else their year of access will begin when they activate their gift. Note that an All-Access Pass that has been gifted will not automatically renew.

 

If you have more questions, please contact us. We are always happy to help!

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