Annual Membership - Frequently Asked Questions

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What is Annual Membership?

Annual membership gives you access to all of MasterClass. You’ll be able to enroll in any MasterClass and access lessons from the very best.

 

How can I get an Annual Membership?

To get the Annual Membership, please visit the class page of a course you’d like to purchase and select "Annual Membership" located underneath "Choose your edition". If you are not a current student signed into an account, you will be asked to create an account via Facebook or continue with an email address. 

If you are already enrolled in a class, you can learn more about pricing by visiting the class page of a course you’d like to purchase or you can visit https://www.masterclass.com/all-access-pass.

 

What methods of payment are accepted for the Annual Membership?

We only accept payment for the Annual Membership using a valid credit or debit card. We accept American Express, Visa, MasterCard or Discover. 

  

Will I get access to all classes that are released after I subscribe to Annual Membership?

Yes! You will get access to all available classes and new classes that are released after you purchase Annual Membership.

 

Will I get automatically charged?

You will be charged on the date of your initial subscription, and then automatically charged annually for your Annual Membership at the then-current annual rate until you cancel (no refunds issued for partial subscription periods).

 

Do I get a discount on Annual Membership if I’m already enrolled in classes?

We want to make sure all our existing students get to try out Annual Membership. That's why we're having past single course purchases go towards your first year of Annual Membership. You should see this reflected when you see the annual membership option. If you have any additional questions, feel free to submit a request here.

 

Is there a limit to how many classes I can access with Annual Membership?

No! With Annual Membership, you’ll have access to all lessons until you cancel.

 

Is there a limit to how many times I can watch a class?

You can watch class video lessons as many times as you'd like as long as your Annual Membership subscription is active.

 

Can I still access classes that I purchased individually? 

You’ll continue to have unlimited access to every class you had purchased individually. See our Terms of Service for more information.

 

Can I cancel automatic renewal of my Annual Membership?

Yes! Once you've signed up for the Annual Membership, please reach out to our Member Support team by submitting a request here. Our team will then cancel the automatic renewal of your Annual Membership.

Note: Once the subscription has been canceled, you will no longer have access to any courses that were enrolled in and/or completed during the duration of the Annual Membership subscription. 

 

When does my Annual Membership expire?

Your Annual Membership will expire when you cancel.

*Note that if your Annual Membership was gifted to you it will expire one year from the date that you redeemed your gift.

 

How can I renew my subscription to Annual Membership?

You don’t have to do a thing! Your Annual Membership is set to automatically renew.

If you’d like to cancel the automatic renewal of your subscription, login into your account and select Profile in the upper right corner then select Setting from the drop down menu.  From the screen, select Cancel Subscription to  remove automatic renewal.

 

How do I cancel my Annual Membership?

Yes. To cancel your Annual Membership, please submit a request here and we’ll be able to help you out.

 

I have Annual Membership, how do I join new classes?

To enroll in more classes with Annual Membership, you need to make sure you’re logged into your account and then go to the class enrollment page for the class you want to enroll in. Click “Take the Class” to enroll. You can find the enrollment pages by clicking on the instructor tiles from masterclass.com

 

I have Annual Membership, but how do I cancel enrollment in a specific class?

If you’d like to cancel enrollment in a specific class, while keeping your Annual Membership, please submit a request here. You can also edit your email settings so you no longer receive any emails related to that class. You can read how to do that here.

 

Does my year of access with Annual Membership start on my purchase date, or when I enroll in a class?

Your access to Annual Membership begins on the date you subscribe to Annual Membership.

*If you’ve purchased Annual Membership as a gift for someone else their year of access will begin when they activate their gift. Note that an Annual Membership that has been gifted will not automatically renew.

 

If you have more questions, please contact us. We are always happy to help!

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