How do I get a refund?

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If your All Access Pass was purchased through the masterclass.com website within the last 30 days, you are eligible for a refund.

We are sorry to hear that you weren't satisfied with your MasterClass. To process your refund, please submit a request here with the following details:

  • Email address associated with your account
  • Transaction ID number (located on your MasterClass receipt)
  • Name of the class you'd like refunded
  • If the class was purchased through PayPal we'll also need the email address associated with your PayPal account.

You can also call us at 1 (855) 981-8208. Please make sure to have the information above on-hand. 

For In-app Purchases:

If your purchase was made through the App Store, you can request a refund from Apple just as you would for any in-app purchase by reaching out to the Apple Care team here: 1-800-APL-CARE (800–275–2273). Please note: Any purchases completed through Apple's system are subject to Apple's Terms of Service, and MasterClass will not be able to process any refunds or extensions for purchase processed by Apple per section 3.3 of our Terms of Service. Apple also provides more detailed information on their Help & Support website.

If your purchase was made through Google Play, you can request a refund just as you would for any in-app purchase here: https://play.google.com/store/account. Please note: Any purchases completed through Google Play's system are subject to Google Play's Terms of Service, and MasterClass will not be able to process any refunds or extensions for purchase processed by Google Play. Google Play also provides more detailed information on their Google Play Help website.

Purchases made through Amazon are subject to Amazon's Return Policy. You can request a refund by navigating to Your Orders on the Amazon site and select “Return for Refund” next to that order.

Purchases made through Roku are subject to Roku's Return Policy. You may request a refund by reaching out to Roku Support directly. 

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