How do I get a refund?

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If the class or subscription you wish to refund was purchased through the masterclass.com website within the last 30 days, you are eligible for a refund.

We are sorry to hear that you weren't satisfied with your MasterClass. To process your refund, please submit a request here with the following details:

  • Email address associated with your account
  • Transaction ID number (located on your MasterClass receipt)
  • Name of the class you'd like refunded
  • If the class was purchased through PayPal we'll also need the email address associated with your PayPal account.

If your purchase was made through the App store, you can request the refund from Apple just as you would for any in-app purchase by reaching out to the Apple Care team here: 1-800-APL-CARE (800–275–2273). Apple also provides more detailed information on their Help & Support website.

If your purchase was made through Google Play, you can request a refund just as you would for any in-app purchase here: https://play.google.com/store/account. Google Play also provides more detailed information on their Google Play Help website.

You can also call us at 1 (855) 981-8208. Please make sure to have the information above on-hand. 

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