I bought a class and it isn't showing up.


Oh no!!

First, don't panic, we're going to get through this together.

Next, you can start by checking to see if you received a confirmation email. The confirmation email is the best way to know if your information was received. If you don't see the confirmation in your inbox, check your spam folder to make sure it hasn't been marked as spam. If you can't find the email there's a good chance that the purchase didn't go through. Check out the answer to why that might be here.

If your purchase didn't go through please try purchasing the class once again.

If you're still unable to purchase the course you can contact us by emailing support@masterclass.com or calling us at 1 (855) 981-8208.

If your purchase did go through and your class isn't showing up, please make sure that you are accessing your MasterClass account with the email address used to purchase the course. 

If you logged in with the correct email address and received a confirmation email from us for the purchase but still don't see the class please contact us at support@masterclass.com and we will be sure to fix this right away!


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