Why won't my payment go through?

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We're sorry that our payment process isn't working properly.

Here are a few common solutions that may solve the issue you are experiencing during checkout.

  1. Make sure all the information you've entered is correct. The most common reason for a payment not going through is a typo.
  2. At this time we only accept MasterCard, Visa, American Express, Discover or PayPal.
  3. Have you already purchased the class? You cannot purchase the same class more than once so make sure you aren't already enrolled in the class.

 

If your payment is still not going through, then there may be an issue with how the page was loaded in your session. This can be fixed via the following:

  1. Go to the MasterClass homepage at www.MasterClass.com   
  2. Clear your browser's cookie + cache data, then refresh the page in your browser
  3. Log back into your account, then try making the purchase again.

 


If you have more questions, please contact us here or call us at 1 (855) 981-8208. We are always happy to help!

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