Help Center

Why won't the video load?

Brad at MasterClass -

Sorry to hear that your video isn't loading. We know it's frustrating when technical difficulties get in the way of you completing a lesson. Here are a few possible solutions you can try:

  1. Check your browser. Having a supported browser is the best way to access MasterClass. Head here To see if you have the supported browser.
  2. Check your internet connection. A weak internet connection will sometimes cause the videos to load slowly or slow down.
  3. Clear your cache. Just clearing out some data and cookies may fix the issue.

If none of these steps solve the problem, you can always email us at and we will work together to solve this problem for you!

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