My class keeps freezing...help!

Follow

Uh-oh that doesn't sound good. The video should be playing - it's what we do! It's good to check a few things that you can do to fix the problem.

  1. Check your browser. Having a supported browser is the best way to access MasterClass. Head here to see if you have the supported browser.
  2. Check your internet connection. A weak internet connection will sometimes cause the videos to load slowly or slow down.

If your browser is updated and internet connection is fine, then there's a good chance we might be experiencing some technical difficulties. Send us an email at support@masterclass.com and we'll be sure to check it out.

Was this article helpful?
0 out of 1 found this helpful
Have more questions? Submit a request

Comments

Article is closed for comments.

Powered by Zendesk