Uh-oh that doesn't sound good. The video should be playing - it's what we do! It's good to check a few things that you can do to fix the problem.
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- Check your internet connection. A weak internet connection will sometimes cause the videos to load slowly or slow down.
If your browser is updated and internet connection is fine, then there's a good chance we might be experiencing some technical difficulties. Send us an email at firstname.lastname@example.org and we'll be sure to check it out.