Frequently Asked Questions


What is MasterClass?

MasterClass is an immersive online experience that offers access to genius by allowing anyone to take online classes with the world's best. Our instructors include Christina Aguilera, Serena Williams, James Patterson, and more. These video courses are 100% exclusive - MasterClass produces the courses directly with the instructors to capture exactly what the masters want to teach.    


What format do the courses take?

MasterClass is an immersive online experience. The curriculum for each MasterClass is designed by the instructor. Each class includes extensive pre-recorded video content, a class workbook, interactive assignments, and community activities. The videos are viewable at any time, and they can be paused, fast-forwarded, and re-watched as many times as you'd like. In addition, many students utilize the class discussions below each video to share their thoughts, upload their performances, and provide feedback on others' work.  


How long is the course? 

Each course consists of 2-5+ hours of video content which is split up into individual lesson videos that you can watch and re-watch at any time. In addition to the lesson videos, each course has a downloadable PDF workbook that you can use to supplement the videos and a student group that you can use to exchange feedback and discuss the lessons.

You can take the class at your own pace, so the number of weeks it takes to complete the course will vary. 


How long are the video lessons? 

Our classes range anywhere from 2-5 hours in length and each class is made up of several lessons that range from 5-25 minutes in length - some classes may have longer lessons.


Do I have to complete the course within a specific time frame?

Each MasterClass comes with a suggested timeline, but you can complete the class at your own pace. You have unlimited access to every class you purchased individually.

For classes that you enrolled in with All-Access Pass, you’ll have access to all classes until you cancel. See our Terms of Service for more information.


Does my year of access with All-Access Pass start on my purchase date, or when I enroll in a class?

Your access to All-Access Pass begins on the date you subscribe to All-Access Pass.

*If you’ve purchased All-Access Pass as a gift for someone else their year of access will begin when they activate their gift. Note that an All-Access Pass that has been gifted will not automatically renew.


What does the enrollment fee include?

You get unlimited access to every lesson in every class on the site until you cancel.


Am I able to interact with my instructor? 

Some of our instructors may provide feedback to select students on student questions or work. We may also partner with instructors from time to time to host special live Q&A sessions and opportunities for student participation. We cannot guarantee instructor-student interaction, but will inform students if and as these opportunities become available.


Which topics are covered in the class?

Once the class has publicly launched, the class syllabus will be available on the instructor's homepage. Scroll down to the 'Lesson Plan' to see a description of each lesson in the class. 


What type of device / browser do I need?

You can view classes on any internet-enabled device, on any modern browser.  

We now support Google Chromecast and Apple TV for viewing the classes on your TV!


Is there homework with the course?

There are suggested exercises to practice the skills being taught - but no assignments are required. 


What happens after I finish the class?

You can review the course materials at any time. You can also interact with the community of other students to encourage each other to practice your craft. At times, we feature unique opportunities with your instructor - for example, we hosted a competition where one student won the chance to co-author a book with best-selling author James Patterson!  


Can I download the videos? 

The video lessons are not available to download from the web, however students can download them for offline viewing using our mobile app for iOS.


Can I give a MasterClass as a gift? 

Yes! There is a 'Gift' option on every class signup page. 


What is your refund policy? 

We offer full refunds up to 30 days after purchase.  

If you have more questions, please contact us or call us at 1 (855) 981-8208. We are always happy to help!

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