Frequently Asked Questions


What is MasterClass?

MasterClass is the streaming platform where anyone can learn from the world's best. Members get unlimited access to all 100+ instructors across 9 categories with their Annual Membership. Stream anytime, anywhere, at your own pace.  


What format do the courses take?

MasterClass is an immersive online experience. The curriculum for each MasterClass is designed by the instructor. Each class includes extensive pre-recorded video content, a class workbook, interactive assignments, and community activities. The videos are viewable at any time, and they can be paused, fast-forwarded, and re-watched as many times as you'd like. In addition, many members utilize the class discussions below each video to share their thoughts, upload their performances, and provide feedback on others' work.  


How long is the course? 

Each course consists of 2-5+ hours of video content which is split up into individual lesson videos that you can watch and re-watch at any time. In addition to the lesson videos, each course has a downloadable PDF workbook that you can use to supplement the videos and a member group that you can use to exchange feedback and discuss the lessons.

You can take the class at your own pace, so the number of weeks it takes to complete the course will vary. 


How long are the video lessons? 

Our classes range anywhere from 2-5 hours in length and each class is made up of several lessons that range from 5-25 minutes in length - some classes may have longer lessons.


Do I have to complete the course within a specific time frame?

Each MasterClass comes with a suggested timeline, but you can complete the class at your own pace. You have unlimited access to every class you purchased individually.

For classes that you enrolled in with the Annual Membership, you’ll have access to all classes until you cancel. See our Terms of Service for more information.


Does my year of access with the Annual Membership start on my purchase date, or when I enroll in a class?

Your access to Annual Membership begins on the date you subscribe to Annual Membership.

*If you’ve purchased the Annual Membership as a gift for someone else their year of access will begin when they activate their gift. Note that an Annual Membership that has been gifted will not automatically renew.


What does the enrollment fee include?

You get unlimited access to every lesson in every class on the site until you cancel.


Am I able to interact with my instructor? 

Some of our instructors may provide feedback to select members on member questions or work. We may also partner with instructors from time to time to host special live Q&A sessions and opportunities for member participation. We cannot guarantee instructor-member interaction but will inform members if and as these opportunities become available.


Which topics are covered in the class?

Once the class has publicly launched, the class syllabus will be available on the instructor's homepage. Scroll down to the 'Lesson Plan' to see a description of each lesson in the class. 


What type of device / browser do I need?

You can view classes on any internet-enabled device, on any modern browser. 

We now support Google Chromecast and Apple TV for viewing the classes on your TV!

* If you are using a Chromecast with an iOS device, please be sure that you've enabled the MasterClass app to access your Local Network in your device's Settings menu. [Settings > Privacy > Local Network > MasterClass]


Is there homework with the course?

There are suggested exercises to practice the skills being taught - but no assignments are required. 


What happens after I finish the class?

You can review the course materials at any time. You can also interact with the community of other members to encourage each other to practice your craft. At times, we feature unique opportunities with your instructor.


Can I download the videos? 

The video lessons are not available to download from the web, however, members can download them for offline viewing using our mobile app for iOS.


Can I give a MasterClass as a gift? 

Yes! There is a 'Gift' option on every class signup page. 


What is your refund policy? 

We offer full refunds up to 30 days after purchase and only purchases made through the website. For purchase made through a third party, you will have to reach out to the third party company for refunds and adhere to their refund policy. For more information regarding our refund policy, please click here

If you have more questions, please contact us or call us at 1 (855) 981-8208. We are always happy to help!

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