iOS Mobile App - Frequently Asked Questions

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How do I log out of the mobile app?

    1. Select the profile icon at the bottom right-hand corner of the app.
    2. Select the settings gear located on the right-hand side of “Your Profile”.
    3. Select the “Logout” button at the bottom of the page.

 

 Where in the mobile app can I find a list of courses that I’m currently enrolled in?

To find the list of courses you are currently enrolled in, select the profile icon, scroll down to “Enroll” and you’ll be shown a list of the courses that you are currently enrolled in.

  

I just downloaded the mobile app but don’t see my classes?

Thanks for downloading the mobile app! Please make sure that you are logged into your MasterClass account. If you have logged in but are not seeing your classes, please reach out to our Student Support team at support@masterclass.com or submit a request here

 

How do I cancel my subscription to the All-Access Pass?

You can cancel your subscription through the App Store by doing the following:

  1. Go to your phone’s Settings > select your name > iTunes & App Store.
  2. Select your Apple ID located at the top of the screen and select “View Apple ID”
  3. Scroll down to “Subscriptions” and tap the MasterClass subscription.

You can also contact our Student Support team at support@masterclass.com or submit a request here

 

I don’t want my All-Access Pass subscription to automatically renew. How can I cancel this?

You can cancel your subscription through the App Store by doing the following:

  1. Go to your phone’s Settings > select your name > iTunes & App Store.
  2. Select your Apple ID located at the top of the screen and select “View Apple ID”
  3. Scroll down to “Subscriptions” and tap the MasterClass subscription.
  4. Select “Cancel Subscription” and your card will not be renewed at the end of your current subscription.

 

How do I get a refund for my in App purchase?

You can request the refund from Apple just as you would for any in-app purchase by going to https://reportaproblem.apple.com/ or you can reach out to the Apple Care team here: getsupport.apple.com or 1-800-APL-CARE. Apple also provides more detailed information on their Help & Support website.

 

Is the mobile app available for Android devices?

Thanks for your interest! Yes, we have an Android version.  Check here to download

 

What iOS requirements do I need in order to run the app?

At this time, the app is currently optimized for iOS 10 or higher.  

 

Can I use the mobile app on my iPad?

Yes, we’ve created an iPad version of the app which is optimized for iOS 10 or higher.

 

How can I be featured in your “Student Spotlight”?

That’s a great question! The Student Spotlight students are hand picked by our community team via The Hub. So make sure to stay active in the community and we may pick you for our Student Spotlight!

 

Why don’t I see pre-enroll or early access classes in the app?

Our mobile app currently does not support pre-enroll or early access classes. You can use the www.masterclass.com website to watch classes on early access, or pre-enroll in our newest classes.  

 

I can’t login via Facebook. Why?

If you created your account using an email and password on the MasterClass website, you’ll need to sign into the app with your existing account. The app currently does not support linking your existing account to Facebook.

If you have any issues logging into your account with an email address or do not receive your password reset email, please reach out to our Student Support team at support@masterclass.com or submit a request here.

 

Where can I find the class’s Office Hours? (Or other special class features, e.g. range-finder)

At this time, Office Hours/other features are only available by logging into our website, www.masterclass.com.

 

How do I access The Hub/community features?

At this time, The Hub features are currently only available by logging into our website, www.masterclass.com.

 

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